Shipping Policy
At WEEM, we are committed to delivering your orders quickly, safely, and efficiently. Please review the information below to understand how we process and ship your orders.
Order Processing
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Time
Once your order has been processed and shipped, delivery typically takes 5–10 business days, depending on your location and the shipping carrier.
Shipping Confirmation & Tracking
After your order is shipped, you will receive a shipping confirmation email that includes your tracking number. This allows you to track your package and monitor its delivery status.
Shipping Costs
Shipping costs are calculated during checkout based on your delivery location. From time to time, we may offer free shipping promotions on selected orders or special offers.
Delays
While we aim to deliver your order within the estimated timeframe, delays may occasionally occur due to weather conditions, courier service issues, or high order demand.
Incorrect Address
Please ensure that your shipping address is correct when placing your order. WEEM is not responsible for orders delivered to incorrectly provided addresses.
Lost or Damaged Packages
If your package arrives damaged or you believe it has been lost during transit, please contact our support team as soon as possible so we can assist you.
Contact Us
If you have any questions about your order or shipping policy, please contact our support team. We are always happy to help.